Capita has been awarded the responsability of taking over a number of key Barnet Council services in an outsourcing deal valued at £320m over 10 years.
The business-process outsourcing specialist will take over the running of the Council’s “new support and customer service organisation” (NSCSO), which rolled up a number of administrative activities into one group. These include finance and payroll, call centre operations, customer services, IT infrastructure and support, and procurement.
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